DON'T FORGET THE GOOD!!

One thing that I’ve noticed in life is that bad news travels so much faster than good news.  This is true as well when it comes to the type of service we receive.  Especially when it’s from someone or some organization that we feel should do much better.  If I’m honest with myself I can say that I am one of those who will report bad service, but will just accept good service as my due. 

Anyone who really knows me knows that I will write a letter about something that I disagree with before I can even get back to my car good.  And unfortunately for them, the Atlanta VA is my main target.  And because I’m an equal opportunity writer, this is for both the medical and benefits side.  My son jokingly refers to me as a “snitch” but I guess in the grand scheme of things that’s exactly what I am.

The problem I am facing today is that while I will report on both sides of the VA, I am not an equal opportunity snitch when it comes to reporting good and bad service.  I guess when I leave the VA with a smile it doesn’t make my fingers itch, like it does when I leave with some choice words in my head.  And Lord knows there have been plenty of those days.  And the sad part is that I have only been using the VA for the last couple of years and for me to have as many bad experiences as I have doesn’t make sense.

Now, I don’t want you to think that they are 100% bad.  Otherwise I would not continue to go as I do have 100% company paid private insurance.  I just like having all of the departments I may have to visit all in one place, even though the lab in the hospital has the LONGEST wait time ever.  Um, sorry, I digress.  I’m talking about the good today.  I guess old habits are hard to break. J

I recently needed a mammogram and before I could hang up the phone good the Choice representative was calling me to schedule it.  They made the appointment so fast I didn’t get my membership card until after it was done.  I also have the nicest Occupational Therapist a person could have, Brenda Tucker.  If you’ve had any interactions with her you will always remember how well she treated you.  She is really good about allowing me to come in earlier than my appointment if my time permits.

While those are just a couple of times I’ve received really great service, I have too many more to put in this little old blog of mine.  One that I do want to share before I go is Secretary of the Navy Robert McDonald.  I have written him several times and each time he or someone from his staff has responded to my inquiry.

So today, I challenge each of you to come up with something good that the VA has done and share it.  If a person gave you great customer service, let their manager or supervisor know.

As always, thank you for your support.

TTYL- Be blessed.